Contact Us
Have questions or need assistance? Reach out to our dedicated support desk.
WhatsApp Chat
Instant SupportFastest Response
call
Helpline Phone
+91 74087 020199:00 AM - 8:00 PM IST
mail
Email Desk
phscustomercare15@gmail.com12-24 Hours Window
domainBusiness Identification
Entity NamePHS Cleaning Company (Sole Proprietorship)
Proprietor NamePavan Kumar
Registered OfficeC1-40, Gulmohar Vihar, Near Shivaji Pulia, Naubasta, Kanpur, UP – 208014, India
Active JurisdictionKanpur Nagar, Uttar Pradesh, India
shield_personGrievance Redressal Officer
In compliance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020:
Name & Designation
Pavan Kumar
Grievance & Compliance Officer
headset_micStructured Support Desks
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Booking Coordination
Assistance with placing bookings, scheduling, technician status, and rescheduling.
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Billing & Refund Disputes
Verification of payment status, invoices, GST breakdowns, and refund credits.
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Grievances & Quality
Submitting compliance reports, requesting re-service, and conduct feedback.
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Account & Profile Queries
Assistance with customer profile editing, addresses, and data requests.
checklistInformation Required for Resolution
Please keep the following details ready when reaching out for faster resolution:
- Booking: 16-character Booking ID, service address, and registered phone number.
- Billing & Refunds: UPI/Bank transaction reference ID, timestamp, and receipt.
- Quality Compliance: Details of issue, time of service, and photos if applicable.
quizFrequently Asked Questions
You can book directly via our official platform by registering your mobile number, selecting your service category (e.g. Deep Cleaning, Pest Control), picking an available date/time window, and completing the 100% advance digital payment. A booking ID is generated instantly.
Yes. You can request booking reschedules or cancellations via the Customer Dashboard or by contacting customer support at +91 7408702019 at least 2 hours before the scheduled time slot. Cancellations within the 2-hour window may attract a penalty as per our Cancellation Policy.
All service professionals are assigned dynamically by the PHS operational system based on qualification, rating, service areas, and availability. PHS maintains direct accountability for the assignment, coordination, and conduct of the assigned professionals.
Yes. Our assigned professionals carry all necessary professional-grade cleaning chemicals, sanitizers, and equipment. If you have specific material preferences or chemical allergies, please notify the operations team prior to arrival.
In case of transaction failures where funds are debited from your bank account, the bank will automatically reverse the transaction within 3 to 7 business days. Please share the bank transaction reference number with us at phscustomercare15@gmail.com for verification.
PHS Cleaning Company supervises all service fulfillment. In the rare event of damage caused due to verified professional negligence, please document the damage with photographs and submit a complaint to our care desk within 24 hours of service completion.