Contact Us

Have questions or need assistance? Reach out to our dedicated support desk.

mail

Email Support

phscustomercare15@gmail.com

Response window: 12-24 hours

call

Helpline Phone

+91 74087 02019

Available: 9:00 AM - 8:00 PM (IST)

domainBusiness Identification

Entity NamePHS Cleaning Company (Sole Proprietorship)

Proprietor NamePavan Kumar

Registered OfficeC1-40, Gulmohar Vihar, Near Shivaji Pulia, Naubasta, Kanpur, UP – 208014, India

Active JurisdictionKanpur Nagar, Uttar Pradesh, India

shield_personGrievance Redressal Officer

In compliance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the designated Grievance Officer details are listed below:

Name & Designation

Pavan Kumar

Grievance & Compliance Officer

Contact Details

phscustomercare15@gmail.com

C1-40, Gulmohar Vihar, Naubasta, Kanpur

supportStructured Support Desks

calendar_month

Booking Coordination

Assistance with placing bookings, scheduling, technician status, and rescheduling.

receipt_long

Billing & Refund Disputes

Verification of payment status, invoices, GST breakdowns, and refund credits.

rate_review

Grievances & Quality

Submitting compliance reports, requesting re-service, and conduct feedback.

manage_accounts

Account & Profile Queries

Assistance with customer profile editing, addresses, and data requests.

ruleInformation Required for Resolution

Please maintain the following records when contacting us to help resolve your query efficiently:

Booking: 16-character Booking ID, service address, and registered mobile number.
Billing & Refunds: UPI/Bank transaction reference ID, timestamp, and payment status.
Quality Compliance: Specific dissatisfaction, time of service, and photos of issues.

quizFrequently Asked Questions

You can book directly via our official platform by registering your mobile number, selecting your service category (e.g. Deep Cleaning, Pest Control), picking an available date/time window, and completing the 100% advance digital payment. A booking ID is generated instantly.

Yes. You can request booking reschedules or cancellations via the Customer Dashboard or by contacting customer support at +91 7408702019 at least 2 hours before the scheduled time slot. Cancellations within the 2-hour window may attract a penalty as per our Cancellation Policy.

All service professionals are assigned dynamically by the PHS operational system based on qualification, rating, service areas, and availability. PHS maintains direct accountability for the assignment, coordination, and conduct of the assigned professionals.

Yes. Our assigned professionals carry all necessary professional-grade cleaning chemicals, sanitizers, and equipment. If you have specific material preferences or chemical allergies, please notify the operations team prior to arrival.

In case of transaction failures where funds are debited from your bank account, the bank will automatically reverse the transaction within 3 to 7 business days. Please share the bank transaction reference number with us at phscustomercare15@gmail.com for verification.

PHS Cleaning Company supervises all service fulfillment. In the rare event of damage caused due to verified professional negligence, please document the damage with photographs and submit a complaint to our care desk within 24 hours of service completion.