1Scope & Application

This Refund Policy ('Policy') governs billing cancellations, refunds, transaction failures, and customer credits for services booked through PHS Cleaning Company. By placing a booking through our web application or customer support helpline, you explicitly agree to the rules and timelines outlined in this Policy. This document operates in conjunction with our Terms & Conditions, Privacy Policy, and Cancellation Policy.

2Business Operator Profile

PHS Cleaning Company is a Sole Proprietorship firm organized under Indian laws, owned and managed by Pavan Kumar.

• Company Trade Name: PHS Cleaning Company
• Proprietor & Operator: Pavan Kumar
• Address: C1-40, Gulmohar Vihar, Near Shivaji Pulia, Naubasta, Kanpur, Uttar Pradesh – 208014, India
• Billing Support Email: phscustomercare15@gmail.com
• Billing Helpline Phone: +91 7408702019
• Service Territory Limit: Kanpur Nagar, Uttar Pradesh, India

3Direct Service Ownership Model

PHS operates a direct doorstep service model. We directly assign our trained and verified Professionals to execute bookings. We do not operate as an intermediary listing portal. Consequently, all payment collections, service quality checks, and refund dispersals are handled directly by our administrative operations desk.

Booking Confirmed → Payment Gateway Captured → PHS Operations Vetted → Professional Assigned → Complete Doorstep Delivery

We take full corporate responsibility for processing refunds and managing transaction disputes.

4Advance Payment Requirements

All doorstep bookings placed on the Platform require a 100% advance digital payment to be finalized. We accept payments via RBI-compliant channels, including UPI, Debit Cards, Credit Cards, Net Banking, and authorized digital wallets. Bookings will remain in 'Pending' status and no service professional will be dispatched until payment is verified by our system.

5Standard Refund Eligibility Rules

Refunds are processed strictly according to the following eligibility guidelines:

6Service Quality Audits & Grievances

We take quality seriously. If you believe the doorstep cleaning or repair service was performed unsatisfactorily, you must file an audit request within 24 hours of service completion. Please send your Booking ID, a clear description of the issues, and supporting photographs to phscustomercare15@gmail.com. PHS will initiate an internal audit, inspect the work reports, verify logs, and contact the assigned Professional to determine eligibility.

7Quality Dispute Resolutions

Following the service quality audit, PHS will offer one of the following resolutions based on the severity of verified issues: (a) A complimentary re-service session to rectify the affected areas within 24-48 hours; (b) A partial service credit applied to your wallet; (c) A partial refund of the booking fee; or (d) A full refund for severe, verified failures. The final decision is reserved by PHS Cleaning Company based on audit evidence.

8Non-Refundable Situations

Refunds will not be issued under the following circumstances:

9Revisit & Rescheduling Charges

If a doorstep service cannot be performed due to customer accessibility failures, utility unavailability, or missing gate passes, the booking will be cancelled without a refund. To reschedule the service, the customer must pay a flat Revisit Fee of ₹150. This fee covers the mobilization costs of the assigned Professional.

10Refund Initiation Timelines

Once a refund request is audited and approved by the PHS finance desk, we initiate the payment reversal instantly (typically within 15 minutes). The refund is routed back through the original payment gateway to the customer's source account (bank account, credit card, or UPI wallet). PHS does not store or distribute cash refunds.

11Bank Clearing Cycles

While PHS initiates refunds immediately, the actual credit timeline is governed by banking systems and gateways. Customers should expect the following clearing cycles:

• UPI Payments: 24 to 48 hours
• Net Banking & Wallets: 3 to 5 business days
• Credit & Debit Cards: 5 to 7 business days (excluding bank holidays)

PHS Cleaning Company shall not be held liable for clearance lags or processing delays on the part of your issuing bank or payment aggregator.

12Fraud & Security Reviews

To maintain platform security, all refund requests exceeding ₹2,000 are subject to an administrative security review. We may request proof of identity, bank account details, or transaction screenshots to verify the recipient. PHS reserves the right to withhold refunds if suspicious, collusive, or fraudulent patterns are detected.

13Amendment of Refund Policy

PHS Cleaning Company reserves the right to amend, alter, or update this Refund Policy at any time. Modified policies will become effective immediately upon being posted to the Platform. Customers are requested to review the Refund Policy before completing bookings.