Shipping & Service Delivery
Doorstep Execution & Dispatch Boundaries
1Service-Based Doorstep Delivery Model
PHS Cleaning Company provides professional home cleaning, deep sanitization, and maintenance services executed directly at the location specified by the customer (doorstep delivery). Because we operate purely as a service-based business, a traditional shipping policy for physical inventory, postal parcels, or retail shipping is not applicable to our operations.
2Operational Territory Limits
We deliver doorstep services exclusively within our designated operational boundaries in Kanpur Nagar, Uttar Pradesh, India. Any booking requests placed for properties situated outside our active postal codes or municipal boundaries will be cancelled, and any prepaid amounts will be refunded in full.
3Service Materials & Equipment Dispatch
Customers are not required to provide specialized cleaning tools, machinery, or cleaning solutions. All necessary chemical agents, industrial vacuum cleaners, single-disc scrubbing machines, and microfiber wipers are brought directly to your property by our assigned service professionals at the confirmed appointment time. We do not ship or courier any tools or cleaning kits to your address ahead of the appointment.
4Scheduling & Arrival Time Slots
During the checkout process, you must select an available date and time slot for service execution. Our operations desk makes reasonable efforts to ensure the assigned Professional arrives at your doorstep within 30 minutes of the confirmed slot. Any delays caused by traffic congestion, weather anomalies, vehicle breakdowns, or emergency scheduling conflicts will be communicated to you by our helpdesk.
5Customer Readiness Requirements
To guarantee smooth service delivery, the customer must ensure: (a) Safe entry permissions, gate passes, and society approvals are pre-arranged; (b) Running water and electrical connections are available; and (c) High-value belongings are secured. Failure to provide basic access or utilities within 20 minutes of arrival will result in a cancelled booking, and the paid booking fee will be forfeited to cover worker mobilization.
6Rescheduling & Revisit Fees
If a confirmed doorstep booking cannot be completed due to society entry restrictions, lack of power/water, or customer absence, the service may be rescheduled subject to a flat Revisit Fee of ₹150. This charge is applied directly to cover the transportation costs and operational loss of the assigned Professional.
7Contact & Helpline Support
If you have questions regarding doorstep service delivery, scheduling boundaries, or operational coverage, please contact support: